Complaints Policy

We are committed to providing a high quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.

Your right to complain and to whom is mentioned in our Client care letter and the Terms of Business sheet. In the first instance your complaint should be addressed to the person dealing with your case or their supervisor. You will find their names in the section of the client care letter headed ‘People responsible for your work’.

If your complaint is not resolved at this stage we would ask that you set out your complaint in writing addressed to our Complaints Handling Director who will acknowledge your letter within four working days and thoroughly investigate your complaint and speak to the member(s) of staff who acted for you. He will then write to you within three weeks with a view to resolving your complaint. Usually you will hear well within this period but sometimes a member of staff may be on holiday or ill.

If you are still not satisfied then you can contact the Legal Ombudsman at P.O. Box 6806, Wolverhampton, WV1 9WJ, about your complaint. Normally you will need to bring a complaint to the Legal Ombudsman www.legalombudsman.org.uk within six years from the date of act or omission, or within three years of when you should have known about the complaint. For further information you should contact the Legal Ombudsman on 0300 555 0333 or at www.legalombudsman.org.uk within six years from the date of act or omission, or within three years of when you should have known about the complaint. For further information you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk.

For more information please contact us. 01229 822366